Laughter helps when my palms are sweating. Linda Best’s advice is true: naughty words get you nowhere. Never underestimate the power of donuts. I will ask to see the grease ports heretofore after maintenance appointments. I will always take pictures and copious notes when in a crisis. I will keep ALL paperwork on AireInn’s maintenance. I will always recognize when God shows up in my messes. I won’t count calories when eating Crab Chowder.